FAQ – Wichnova

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Informative FAQ Section

Find quick answers to the most common questions about shopping with WichNova.

WichNova is a fashion brand focused on bold, everyday streetwear with a clean, modern edge. We design clothing that’s made to feel comfortable, look original, and stand out without trying too hard.

“WichNova Extra” is our way of describing limited-edition pieces, exclusive drops, or special offers that go beyond our regular collections. When you see “Extra” in the name or product title, it means it’s something special — either limited in stock, uniquely designed, or part of a seasonal offer.

Our products are designed in-house and responsibly sourced through trusted production partners to ensure good quality and fair standards. We work closely with our suppliers to maintain consistent quality and comfort.

Yes, most of our items are designed to be unisex unless stated otherwise. We focus on relaxed fits and versatile styles that work for all body types.

Some items may come back depending on demand, but many of our pieces are made in limited runs. Once they're gone, they might not return — so if you love something, don’t wait too long.

Ecomify accepts a variety of payment methods to ensure a convenient shopping experience. These include major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and debit cards. The availability of certain payment methods may vary depending on your location. Please check at checkout for the options available to you.

Absolutely. Ecomify uses industry-standard encryption and security protocols to protect your personal and payment information. We employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally, we do not store your credit card information on our servers, providing an extra layer of security.

Currently, Ecomify does not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

WichNova is a fashion brand focused on bold, everyday streetwear with a clean, modern edge. We design clothing that’s made to feel comfortable, look original, and stand out without trying too hard.

We have tons of features on ecomify theme! They range from custom quiz, bundle builder, shippable tiktik sliders, all features that can save you over 300 and more!

Here is where you can see the list of features and our documentation.

Please follow the documentation to learn how you can translate your own files within ecomify theme

At our EcomGraduates, we strongly believe in the quality and effectiveness of our products. We have spent a considerable amount of time and resources in developing and refining our offerings to ensure that they meet the highest standards of excellence. As a result, we stand by our products and are confident in their ability to deliver the desired results.

Given our confidence in our products, we have made the decision not to offer trial periods. We believe that our customers will be completely satisfied with their purchase and will not require a trial period to make a decision. By not offering a trial period, we are able to maintain the quality and integrity of our products and avoid any unnecessary costs or complications associated with the trial process.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

We take pride in the quality of our Ecomify theme and stand behind it with a guarantee to cover any bugs that may arise within the theme. We understand how frustrating it can be to experience issues while trying to set up and run your online store, which is why we are committed to providing a seamless and bug-free experience for our customers.

However, we would like to clarify that our bug coverage does not extend to any bugs that result from a customer's own edits to the theme code. We design our Ecomify theme to work smoothly and efficiently prior to any customer adjustments, and we cannot guarantee that it will function as intended after such edits have been made.

You can view more of our support by going here

Please submit a support ticket and we will happily respond within 24-48 hours.

Yes. We respect your privacy and protect your data. Read our Privacy Policy for full details.

Yes, we’re open to working with creators and influencers. Reach out to us at support@wichuw.online with your media kit or proposal.

You can email us anytime at support@wichuw.online. We typically respond within 24 hours during business days.

Shipping

Currently, we only ship to the UK, Ireland, Germany, and the USA. We’re working on expanding soon.

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

We ship to the UK, Ireland, and Germany in 4–6 business days, and to the USA in 6–8 business days. Processing time is 1–2 business days.

Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package at any time.

yes sure feel free to contact us at : support@wichuw.online

If for any reason you are not completely satisfied with your purchase, within 14 days of placing your order, we will refund you for your purchase with no questions asked.